Terms of Service

1. Introduction

These Terms of Service govern your use of the Koppie Collective website (the “Site”) and any orders placed through it. The Site is operated by [Insert registered company name] (registration number: [Insert reg number]), with its principal place of business at [Insert physical address].

By browsing the Site or placing an order, you agree to these terms. If you do not agree, please do not use the Site.

2. Use of the Site

You must be at least 18 years old, or have the consent of a parent or guardian, to make a purchase. You agree to provide accurate and complete information when creating an account or checking out, and to keep your account credentials secure.

We reserve the right to suspend access, cancel orders, or refuse service where we suspect fraud, abuse, or any activity that violates these terms.

3. Orders and acceptance

Placing an order does not mean we have accepted it. Order acceptance happens when we send you a confirmation email or SMS. We may decline an order if an item is unavailable, payment cannot be authorised, or we suspect an error in pricing or description.

Product descriptions, colours, and images are shown as accurately as possible, but slight variations may occur due to screen settings, printing batches, and fabric dye lots.

4. Pricing and payment

All prices are listed in South African Rand (ZAR) and include VAT where applicable. Shipping costs are added at checkout before payment.

Payments are processed securely through PayFast. We do not store your credit card or banking details on our servers. By completing checkout, you authorise PayFast and us to charge the total order amount.

5. Shipping and delivery

We deliver within South Africa using the carriers and methods available at checkout. Delivery times are estimates only and start from the date of dispatch, not the date of order. Rural or outlying areas may take longer.

Risk in the goods passes to you once the parcel is handed to the courier. Please inspect your order on arrival and report damage or missing items within 48 hours.

6. Returns and exchanges

If you change your mind, you may return unworn, unwashed items with original tags attached within 14 days of delivery for an exchange or store credit. Items marked as final sale, personalised, or intimate cannot be returned unless defective.

Return shipping is at your cost unless the item was incorrect or faulty. Please contact us at [Insert email address] to start a return.

7. Intellectual property

All content on the Site — including logos, artwork, photographs, product names, and descriptions — is owned by or licensed to Koppie Collective. You may not copy, reproduce, modify, or use it for commercial purposes without our written consent.

8. User content

If you submit reviews, photos, or other content to us or tag us on social media, you grant us a non-exclusive, royalty-free licence to use that content for marketing, display, and product improvement.

9. Limitation of liability

To the fullest extent permitted by South African law, our total liability for any claim arising from your use of the Site or a purchase is limited to the amount you paid for the relevant product. We are not liable for indirect, consequential, or special damages.

10. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute will be resolved in the competent courts of South Africa.

11. Contact us

Questions about these terms? Email us at [Insert email address] or write to us at [Insert physical address].