Privacy Policy

1. Who we are

Koppie Collective (the “Site”) is operated by [Insert registered company name] (registration number: [Insert reg number]), with its principal place of business at [Insert physical address].

This policy explains how we collect, use, store, and protect your personal information when you visit the Site, create an account, or place an order.

2. What we collect

We may collect the following information:

• Name, email address, and phone number
• Delivery and billing addresses
• Order history and product preferences
• Payment confirmation references (we do not store card numbers)
• Device, browser, and IP information via cookies and analytics

3. How we use your information

We use your information to:

• Process, fulfil, and deliver your orders
• Communicate with you about your order, account, or support request
• Send you marketing emails or newsletters if you have opted in
• Improve our products, website experience, and customer service
• Comply with legal and tax obligations

4. Payment processing

Online payments are handled by PayFast, a secure third-party payment provider. We do not receive or store your full card or banking details. PayFast processes your payment information in accordance with its own privacy and security policies.

5. Cookies and analytics

The Site uses cookies and similar technologies to remember your cart, keep you signed in, and understand how visitors use the Site. You can disable cookies in your browser settings, but some features may not work as intended.

6. Direct marketing

We will only send you promotional emails or SMS messages if you have given us permission. You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us directly.

7. How long we keep your data

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including legal, tax, and accounting requirements. When no longer needed, we securely delete or anonymise it.

8. Your rights

You have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Object to or restrict certain processing
• Withdraw consent for direct marketing at any time

To exercise these rights, contact us at [Insert email address].

9. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. No online system is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. Continued use of the Site after changes means you accept the revised policy.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, email us at [Insert email address] or write to us at [Insert physical address].